Additional Questions and Answers

 

Additional Questions and Answers: Economic Increase and Retroactive Pay for Active Executives

This document was developed by APEX for information purposes only and does not constitute an authoritative document. It is important to always verify with Government of Canada sources before making a decision. In situations where there is a difference between the information contained in it and the official information available from Government of Canada sources, the latter will take precedence.


When will the salary revisions and retroactive payments be completed?

For departments served by the Miramichi Pay Centre, salary revisions will be prioritized as follows:

  • Group 1:
    • substantive EXs who were active on or after April 1, 2018
    • non-executives who acted in executive positions on or after April 1, 2018
  • Group 2:
    • substantive EXs who were active between April 1, 2014 and March 31, 2018 and who were inactive (retired, resigned, terminated, deceased) as of April 1, 2018
    • non-executives who acted in executive positions between April 1, 2014 and March 31, 2018 and who were no longer acting executives on or after April 1, 2018

Salary revisions and retroactive payments for Group 1 will be completed by September 30, 2019. Salary revisions and retroactive payments for Group 2 may not be completed in 2019.

Departments not served by the Miramichi Pay Centre and who have their own Compensation Advisors can begin completing their salary revisions according to their own internal time

In recent communication material posted on GCconnex, the Office of the Chief Human Resources Officer reported that Public Services and Procurement Canada planned to upload the new EX salary tables into Phoenix by late March 2019.

Public Services and Procurement Canada has confirmed that the salary tables in Phoenix have been updated with the new EX rates of pay. This is an essential first step in processing retroactive payments due to executives.

Will the retroactive payments be implemented at the same time as the new rates of pay for executives?

The new EX rates of pay were loaded into the pay system in early March and PSPC has indicated that they are now available to be used for new executives. Given that every executive’s payroll account requires a review and manual updating to reflect the new rates of pay and to determine any retroactive amount owed, this work has just begun and PSPC expects to complete it by September 2019.

How will I know when the Pay Centre has completed the processing of all my outstanding pay transactions?

PSPC has suggested that the first step is to monitor your pay stub. If you remain uncertain and are served by the Pay Centre, you are asked to complete a Phoenix Feedback Form found at the following web link. If your organization is not served by the Pay Centre, you are encouraged to contact your compensation service provider.

PSPC has reported that it will advise each department when all outstanding pay cases for each department’s executives have been processed.

Once the new EX rates of pay are uploaded into Phoenix, what is the order for the remaining pay transactions for active executives?

Now that the revised EX rates of pay have been loaded into Phoenix for use with new executives, PSPC will be implementing them for existing executives so that the full retroactive period can be confirmed. Next, PSPC will undertake a case-by-case review of each executive’s pay file, applying the new rates to all pay transactions that occurred within the retroactive period so that the value of the retroactive payment can be finalized. Once each department’s retroactive payments have been processed, TBS-OCHRO will review departmental 2018-19 performance management reports and once approved, authorize PSPC to initiate payment. Subject to departmental adherence to the published deadline of October 15 for all required documentation to have been submitted to TBS-OCHRO and the Pay Centre, PSPC anticipates finalizing all performance payments for 2018-19 by December 31, 2019. At this time, no timeline has been released for members of Group 2.

To reduce the risk of operational disruption, is the Pay Centre dedicating a team of Compensation Advisors to undertake this work?

The Pay Centre has confirmed that the existing team of Compensation Advisors dedicated to executive pay files has been increased significantly to handle the additional volume of work.

When will we know what is happening with EX rates of pay from April 1, 2018 going forward?

When the Government makes a decision regarding further wage increases, APEX will share the information with all executives.

Where do I go to obtain an explanation of my pay cheque?

The first stop should be your pay stub. If this information is unclear or requires explanation, you can:

  • Report your pay issue by completing and submitting a Phoenix feedback form online, or
  • Contact PSPC’s Client Contact Center at:
    • In Canada or the United States: 1-855-686-4729
    • Outside Canada and the United States: 1-506-424-4330

Hours of operation: Monday to Friday (excluding statutory holidays), 7 am to 7 pm eastern time.

Employees served by the Pay Centre can also use the Track myCASE web application to check the status of an existing case or pay action request (PAR).

I do not have access to PSPC’s Compensation Web Applications for the purpose of viewing my pay stub.

Executives without access to PSPC’s Compensation Web Applications may contact the PSPC Client Contact Center (CCC) to request a copy of their pay stub.

Contact PSPC’s Client Contact Center at:

    • In Canada or the United States: 1-855-686-4729
    • Outside Canada and the United States: 1-506-424-4330

Hours of operation: Monday to Friday (excluding statutory holidays), 7 am to 7 pm eastern time.

I was appointed to an EX-01 position in 2016. My initial salary as an executive was determined on the basis of expired rates of pay for a collectively bargained group that subsequently signed a new collective agreement resulting in an increase for that group’s salary structure. Will my initial salary on appointment as an executive be re-calculated on the basis of the increase to the non-executive group’s salary structure and again as a result of the new executive rates of pay?

Yes, your salary on appointment to the EX group will be re-visited in light of the collectively bargained group’s new salary structure and again, on the basis of the new EX group rates of pay.

I heard that the implementation of collective agreements from the last round of bargaining was completed in winter 2018-19, so I am wondering why it has taken so long to initiate action on the implementation of the new executive rates of pay?

The announcement of new EX Group rates of pay occurred at the time that PSPC was implementing salary structure changes for non-EX groups and as department’s were finalizing the 2017-18 performance management cycle. A decision was made to proceed with the processing of the 2017-18 performance payments, which had to compete with the ongoing implementation of new collectively bargained salaries, the annual tax year end pay system freeze and the production of tax slips for tax year 2018.

As an executive, is there anything I can do to help ensure that retroactive payments are processed as quickly as possible?

To assist with the process that will result in performance payments for 2018-19, executives are encouraged to ensure that necessary steps in the performance management program are followed, timelines are respected and that decisions taken are transmitted to the Office of the Chief Human Resources Officer so that final authorization for payment can be issued. PSPC has reported that they have engaged Heads of Human Resources to remind them that they can assist by ensuring documentation supporting pay transactions is submitted in a timely manner.

I am an executive who moved to a new department during the last fiscal year and the transfer of my pay file has been delayed. What can be done to expedite the transfer of my pay file to my new organization?

PSPC has reported that they are liaising with departments that have been implicated in the important work of transferring a pay file.

What course of action should I follow if I believe that there has been an error in establishing my new rate of pay or calculating the value of money owed to me for the retroactive period?

If you would like to report a problem with your pay, please complete the Phoenix Feedback Form.